I'm seeing an "oops" message: how do I unblock cookies?

I'm seeing an "oops" message: how do I unblock cookies?

When using your mobile app, you may need to access our web application from time to time to log in or manage your subscription. If you encounter a message telling you to unblock cookies, it's an easy fix! Simply follow the instructions below for your device type:
​
Mobile (Android):
  1. Open the Chrome app.
  2. Tap the three dots menu (⋮) in the bottom-right (iOS) or top-right (Android).
  3. Tap Settings.
  4. Scroll down and tap Site settings.
  5. Tap Cookies.
  6. Toggle Allow cookies (make sure it is switched on).
Mobile (iOS):
  1. Open the Settings app on your iPhone or iPad.
  2. Scroll down and tap Safari.
  3. Scroll to the Privacy & Security section.
  4. Ensure that Block All Cookies is turned off (the toggle should not be green).
  5. Close the Settings app.
If you need further assistance please contact us as studiosupport@ronati.com to talk to a member of our team.

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