FAQs
I'm seeing an "oops" message: how do I unblock cookies?
When using your mobile app, you may need to access our web application from time to time to log in or manage your subscription. If you encounter a message telling you to unblock cookies, it's an easy fix! Simply follow the instructions below for your ...
How do I delete my Ronati account?
We're sad to see you go, but we understand that sometimes it's necessary to part ways. Here's what you need to know about deleting your Ronati account: Requesting account deletion: Simply send us an email at studiosupport@ronati.com, and we'll take ...
What if I have no cell signal or Wi-Fi when I add a new item in mobile?
You can create items in the mobile app without an internet connection. However, an internet connection is required to: Sync items to your desktop inventory Make items visible on other devices with the Ronati app How to add items offline: Create your ...
Can I easily calculate my profit margin on an item?
Yes! The Pricing & Quantity section for your item has an Estimated Profit Margin field. First, you will enter your costs in the fields for Cost Price, Restoration Costs, and Other Costs. The total of those figures will be entered in the Cost of Goods ...
How do I make an item available?
Any time you add a new item, you will have the options to Save as Draft or Save [to your inventory]. The Drafts category is intended to help you keep track of items you are still working on. When the item is saved as available, you have additional ...
Why isn't my video uploading?
Uploading from your mobile device requires an internet connection. The faster the connection, the faster the upload. Unfortunately, the reverse is true: if your connection speed is slow, your upload will take longer or fail entirely. A video – even a ...
How do I get to my desktop app?
The desktop app is accessed through a web page on your computer. If you’ve activated your Ronati account to use the mobile app, you’ve been there before! Open your internet browser on your computer and go to www.ronati.com. Click LOG IN on the top ...
How do I add a new item in my mobile app?
See the video tutorial for adding items to your inventory using the mobile app. Tap the + symbol at the bottom right of the screen to open Add New Item. You will arrive on the Photos page with the option to add photos and video. You can take photos ...
How do I remove the background from my images?
Open your item, then tap the ✎ Edit box at the bottom of the screen; this will take you to the Photos page. Tap the pencil icon ✎ on the top right of a photo and tap Remove Background. Tap the slider and watch your background disappear! (The speed at ...
What if the background removal needs more work?
Depending on what the background of your image is, you may need to remove some parts manually. (Low contrast between the item and the background can present challenges to the background removing tool.) Tap the pencil icon ✎ on your image to edit, ...
How do I add a video to an item in my mobile app?
To add a video when creating a new item: Tap + Add Video from the Photos screen, then tap Gallery to add a video from your device or tap Camera to take a new video on the spot; either Retake or Use Video – the video will then appear below your ...
How do I add notes to an item in my mobile app?
There are several fields into which you can type or speak your own notes: Basic Details page: Description, Condition Details and Notes Dimensions page: Additional Dimensions Style & History page: Mark/Signature Location & Shipping page: Location ...
Does Ronati automatically add a SKU/stock number to my items?
Yes. If you do not enter a number in the SKU/stock number (stock keeping unit) field, a number will be generated for you. As with any other field, you can edit this number if you wish. You can choose the settings you want the app to use to generate ...
How do I delete an item or items in my mobile app?
To delete an item from All Items: Tap the three stacked dots ⋮ icon, either in your item list or in the item record itself, then select Delete. A confirmation box will pop up – tap Delete to confirm. If your item has a sales history, it will be moved ...
How do I share items from my mobile app?
To access your items: Tap View Inventory from your Dashboard or tap the three stacked lines ☰ icon in the top left corner of the screen to access the app menu, then tap My Items. Tap the three stacked dots ⋮ icon beside your item in the list, then ...
What are the limitations for sharing via social media and email apps?
The various social media channels have their own rules and limitations that affect how much of an item’s information you can share from the Ronati mobile app. For example, some social media platforms will not copy over description information. If ...
How do I change my currency setting in my mobile app?
Your currency settings apply to all items in your inventory. You can set or edit your default currency at any time, in either your mobile or desktop app (settings applied in one will apply in both.) To set or change your default currency in the ...
How do I change my measurement settings in my mobile app?
Your measurement system setting applies to all items in your inventory. You can set or edit your measurement system at any time, in either your mobile or desktop app (settings applied in one will apply in both.) To set or change your default ...
What are “drafts”?
The Drafts category is intended to help you keep track of items you are still working on. Mobile app: Your dashboard shows the categories Drafts and All Items. When you tap View My Items from your dashboard or user menu you will see tabs for Drafts ...
Can I edit my items after they are marked as Available?
Yes! Studio’s mobile app allows you to take your inventory with you. You may edit your item details, photos, and videos. Any changes made in your mobile app will show up in your desktop app and vice versa, as long as you have a good cell signal or ...
Can I make multiple items available simultaneously in my inventory?
If you have multiple drafts that you are ready to make available you can update multiple at once: Tap View My Items (or View Inventory) from your Dashboard or tap the three stacked lines ☰ icon in the top left corner of the screen to access the app ...
Will changes I make on one mobile device show up on other devices?
Yes! There is two-way sync between the mobile and desktop apps, meaning changes you make on one will show up on the other. You will also be able to view your inventory in the mobile app from multiple devices, as long as you log into your Ronati ...
Why is it taking so long for my photo background to be removed?
If the background removal is slow, the most likely reason is a slow internet connection. Try connecting to a fast, reliable Wi-Fi network for a better experience.
How do I turn notifications on or off?
When you first download the app to your device and log in, you will receive a prompt asking for permission to send you notifications. Select Allow. This permission on your device is the one that allows or prevents notifications from coming to your ...
How do I stop photos from automatically saving to my phone or device?
The mobile app will automatically save photos taken in the app to your device’s gallery or camera roll. To turn this off: Tap the ☰ icon on the top left corner of the screen to access your app menu, then tap Settings and toggle Save Photos to Camera ...
How do I uninstall the mobile app on my device?
Uninstalling Ronati works just like removing any other app. You can long-hold the icon of the application from your home screen and select Remove App.